Terms of Service

1. Contact Information

For any questions regarding these Terms or for support, please contact us at:

• Email: [email protected]
• Support Portal: https://valuegamenode.com/support

2. Service Description

ValueGameNode provides game server hosting, primarily for Minecraft. We offer various service plans with different allocations of resources such as CPU, RAM, and storage. All service plans are subject to the terms outlined herein. The support level is consistent across all plans.

3. Account Registration and Security

• You must provide accurate and complete information when registering for an account and keep this information up to date.
• You are responsible for maintaining the confidentiality of your account credentials (e.g., password, API keys).
• You are solely responsible for all activities that occur under your account, including any actions taken on your game server.
• Notify us immediately of any unauthorized use of your account or any other breach of security.

4. Server Access and Management

• Users are provided access to their game servers via the Pterodactyl control panel, which may include SFTP access and other server management tools.
• Servers may operate on shared IP addresses, with individual game servers distinguished by unique port numbers. ValueGameNode reserves the right to change IP addresses or ports as necessary for operational reasons, with reasonable notice where feasible.

5. User Obligations and Acceptable Use Policy (AUP)

Permitted Use:

• Services may only be used for hosting the game server type for which they were ordered (e.g., a Minecraft server plan must be used for Minecraft).

User-Installed Software:

• You are permitted to install third-party software, mods, plugins, and custom game versions on your server.
• You are solely responsible for ensuring you have the necessary licenses, permissions, and rights for any software you install or use.
• You are responsible for the security, stability, and compatibility of any user-installed software. ValueGameNode is not responsible for issues arising from user-installed software.

Prohibited Activities:

You agree not to use the Services for any of the following:

• Any illegal activities or hosting illegal content under Finnish law and your local jurisdiction.
• Hosting or distributing copyrighted material for which you do not hold the rights.
• Activities that are harmful, fraudulent, deceptive, threatening, harassing, defamatory, obscene, or otherwise objectionable.
• Transmitting malware, viruses, or any other malicious code.
• Engaging in or facilitating Denial of Service (DoS) or Distributed Denial of Service (DDoS) attacks, or any activity that disrupts or degrades the Services or network infrastructure for other users.
• Unauthorized network scanning, probing, or penetration testing.
• Sending unsolicited emails (spam) or engaging in phishing.
• Operating software that causes undue strain on server resources or network stability, including but not limited to cryptocurrency mining software (e.g., Bitcoin mining).
• While CPU usage is not actively monitored or strictly capped for typical game server operations, you may not abuse CPU resources in a way that negatively impacts the performance or stability of the underlying hardware or other customers. ValueGameNode reserves the right to intervene if CPU usage is deemed abusive or detrimental to the service.
• Violating the End User License Agreement (EULA) or terms of service of any game hosted on the server (e.g., Minecraft EULA).

Server Responsibility:

• You are primarily responsible for the configuration, content, and ongoing operation of your game server. ValueGameNode is not responsible for user-caused errors, data loss due to user actions, or misconfigurations.

6. Data and Backups

• ValueGameNode does not provide automatic data backups for user servers.
• You are solely responsible for creating and maintaining your own backups of your server data, configurations, and any user-installed software.
• ValueGameNode is not liable for any loss of data, regardless of the cause.

7. Payments, Billing, and Renewals

• Payment Gateway: We use Stripe to process payments. By making a purchase, you agree to Stripe's terms of service.
• Billing Cycle: Services are billed on a monthly basis.
• Payment Due: Your billing cycle begins on the day you purchase the service and renews each month on that same calendar day. Payment for the upcoming month of service is due on this monthly renewal date.
• Late Payments & Suspension: If an invoice is not paid by its due date, your Service will be suspended immediately.
• Service Termination for Non-Payment: If payment is not received within seven (7) days following the due date and subsequent suspension, your Service will be terminated, and all associated data will be permanently deleted without further notice.
• Price Changes: ValueGameNode reserves the right to change service prices. We will provide at least thirty (30) days' notice of any price changes, typically via email or notification within the client panel.
• Taxes: All fees are exclusive of applicable taxes (e.g., VAT), unless otherwise stated. You are responsible for paying all applicable taxes related to your use of the Services.

8. Refund and Downtime Compensation Policy

NO REFUNDS: ALL PAYMENTS TO VALUEGAMENODE ARE FINAL AND NON-REFUNDABLE UNDER ANY CIRCUMSTANCES. This includes, but is not limited to, payments for service periods, setup fees (if any), or any other charges. By using the Services, you acknowledge and agree that you will not be entitled to any refunds for any reason whatsoever.

NO COMPENSATION OR CREDITS FOR DOWNTIME OR SERVICE INTERRUPTIONS: VALUEGAMENODE PROVIDES SERVICES "AS IS" AND "AS AVAILABLE." WE DO NOT GUARANTEE ANY LEVEL OF UPTIME OR SERVICE AVAILABILITY. YOU ACKNOWLEDGE AND AGREE THAT VALUEGAMENODE WILL NOT PROVIDE ANY FORM OF COMPENSATION, REFUND, SERVICE CREDIT, OR ANY OTHER REMEDY FOR ANY SERVICE DOWNTIME, OUTAGES, INTERRUPTIONS, PERFORMANCE ISSUES, OR UNAVAILABILITY, REGARDLESS OF THE CAUSE OR DURATION. You accept all risks associated with potential service interruptions.

9. Scheduled Maintenance

• ValueGameNode may perform scheduled maintenance on its infrastructure to ensure optimal performance and security.
• We will attempt to provide at least two (2) hours' notice for scheduled maintenance. Notice may be provided via our status page or through the client control panel.
• Scheduled maintenance periods are not considered Downtime and are not eligible for any form of compensation as per Section 8.

10. Account Suspension and Termination

By ValueGameNode:

We may suspend or terminate your access to the Services, in whole or in part, without prior notice, for:

• Non-payment of fees (as outlined in Section 7).
• Any violation of these Terms, particularly the Acceptable Use Policy (Section 5).
• Activities that are illegal, fraudulent, or pose a security risk to our Services or other users.
• If required by law or a regulatory body.

Effect of Termination:

• Upon termination, your right to use the Services ceases immediately. All data associated with your server will be permanently deleted as per our data retention policies (typically immediately or after the period specified for non-payment). ValueGameNode will not be liable for any loss of data following termination.

By User:

• You may terminate your Service at any time by providing notice through the client control panel or by contacting support. No refunds will be provided for any unused portion of your service period, as per Section 8.

11. Disclaimer of Warranties

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT ANY WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR COURSE OF PERFORMANCE. VALUEGAMENODE DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, SECURE, ERROR-FREE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL VALUEGAMENODE (OPERATED BY A PRIVATE INDIVIDUAL) BE LIABLE FOR ANY INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES, INCLUDING WITHOUT LIMITATION DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR RELATING TO THE USE OF, OR INABILITY TO USE, THE SERVICES. VALUEGAMENODE'S TOTAL AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE SERVICES OR THESE TERMS SHALL NOT EXCEED THE TOTAL AMOUNT OF FEES PAID BY YOU TO VALUEGAMENODE FOR THE SERVICES DURING THE ONE (1) MONTH PERIOD IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO SUCH CLAIM.

13. Indemnification

You agree to defend, indemnify, and hold harmless ValueGameNode from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to attorney's fees), resulting from or arising out of:

• a) your use and access of the Service, by you or any person using your account;
• b) a breach of these Terms; or
• c) Content or software you install or host on your server.

14. Governing Law and Dispute Resolution

These Terms shall be governed and construed in accordance with the laws of Finland, without regard to its conflict of law provisions. Any disputes arising from or relating to these Terms or the Services shall first be attempted to be resolved through informal negotiation by contacting [email protected].

15. Privacy Policy

Your use of the Services is also governed by our Privacy Policy, which is available at https://valuegamenode.com/privacy. By using the Services, you consent to the collection, use, and sharing of your information as described in our Privacy Policy.

16. Modifications to Terms

ValueGameNode reserves the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will attempt to provide at least thirty (30) days' notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion. Notice may be provided via email, through the client panel, or by posting the updated Terms on our website. By continuing to access or use our Services after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, you must stop using the Services.

17. Severability

If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect.

18. Entire Agreement

These Terms, together with our Privacy Policy and any other legal notices published by us on the Service, constitute the entire agreement between you and ValueGameNode concerning the Services and supersede all prior or contemporaneous communications and proposals (whether oral, written, or electronic) between you and ValueGameNode.